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How goalo88 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit through DANA, OVO or GoPay, and use our platform — and what we do with it. Availability of our services depends on local law and eligible regions.

Account data kept secureDANA, OVO, GoPay payment data protectedYour access and deletion rightsNo data sold to third partiesContact us to request changes
goalo88 How goalo88 Handles Your Personal Data
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security

We take a practical approach to data protection — meaning we apply the controls that actually matter for an account that holds your payment details and transaction history. Here is how each area works in practice.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected with password hashing and OTP verification on login. Suspicious access attempts trigger an automatic lock that requires identity confirmation before re-entry.

Data Retention

We keep your account data for as long as your account remains active and for the period required under applicable local law afterward. Once that period ends, data is deleted or anonymised.

Your Rights and Requests

You have the right to request a copy of your data, ask us to correct inaccurate records, or request deletion where local law permits. Submit any of these through live chat or email support.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Questions

If you want to access, correct or request deletion of your personal data, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to all privacy-related requests within a reasonable period, and we'll confirm receipt as soon as your message comes through.

Live Chat Open the chat widget on any page of goalo88 to submit a data access or correction request. Our team picks up privacy queries directly.
Email Support Send your full request — including your registered account email — to our support address. Include 'Privacy Request' in the subject line so it routes correctly.
Account Help Centre Log in to your account and navigate to the Help section. From there you can submit a formal data inquiry tied to your account record.

Questions About Your Data and Privacy Rights

These are the questions we hear most often from account holders about how their data is managed. If your question isn't here, contact us directly through live chat or email.

We collect your name, email address, phone number and the wallet you connect — DANA, OVO or GoPay. We also log your IP address and device type for account security purposes.

Payment data is shared only with the wallet operator processing your transaction — for example, the GoPay or OVO processor — strictly to complete the transfer. It is not passed to unrelated parties.

Contact us via live chat or email with your registered account details and request a data export. Include 'Data Access Request' so the team routes it to the right person quickly.

Yes. Where local law permits deletion, submit a request through our support channels. We'll confirm what can be removed and what must be retained under applicable record-keeping obligations.

We retain records for the period required under applicable local law from the date your account closes. After that, data is deleted or anonymised so it can no longer identify you.

We use session cookies for login continuity and analytics cookies to improve the platform. You can adjust or block cookies through your browser settings; some features may not work without session cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.